Refund Policy

Last updated: 4 November 2026

Every account starts with a free 3-day trial so you can try BACKROOM on your own footage before paying.

14-day refunds

If BACKROOM isn’t right for you, you can request a full refund within 14 days of any purchase — the first payment of a monthly or yearly plan, a renewal, or a lifetime purchase. No questions asked.

How to request a refund

Payments are processed by Paddle, our Merchant of Record. Request a refund through paddle.net (look up your order with your email) or by replying to your receipt email, or contact us at [email protected] and we will arrange it.

Cancelling a subscription

You can cancel any time from the app (Account › Manage billing). Cancelling stops future renewals; you keep access until the end of the period you paid for.

After a refund

Access tied to the refunded payment ends when the refund is processed.